Quick Replies

Quick Replies are templated messages that you can save, which makes things more efficient for messages you might want to reuse.

Types of Quick Replies

1. Global Quick Replies

• Always available to all texters in all campaigns.

• Great for messages you use often across multiple types of outreach efforts.

• Can be customized for individual campaigns during campaign creation without affecting the global version.

2. Campaign-Specific Quick Replies

• Can be added during Campaign Creation or added/edited after campaign launch via Manage Replies > Settings > Quick Replies.Created directly during campaign creation (Step 2 – Content).

• Customized Campaign-Specific Quick Replies are only available in conversations with people who received that campaign.

Organizing Quick Replies with Reply Sets

• Reply Sets are collections of Quick Replies grouped by a specific purpose or campaign type — like "Event Recruitment" or "Get Out the Vote."

• They make it easier to add multiple related Quick Replies to a campaign at once.

• You can create and manage Reply Sets in Settings → Channels → Texting → Quick Replies → Reply Sets.

Creating and Managing Quick Replies

Add a Global Quick Reply

1. Go to Settings > Channels > Texting > Quick Replies

2. Global tab and click Add.

3. Enter:

   • Name: for internal reference

   • Keyboard Shortcut: like /vote or /rsvp

   • Body: the message text — supports variables like {{ person.first_name }} to personalize the messages.

4. Optionally, assign Tags to help filter and organize replies. This is useful if you have LOTS of quick replies in your account.

5. Click Save.

Add a Campaign-Specific Quick Reply

1. In Step 2 – Content while creating a campaign, click Customize under Quick Replies.

2. Click Add Individual Reply.

3. In the pop-up window, you can add the the Name, Shortcut, Message Body, and optional Tags. The default name format {Quick Reply Original Name} ({Campaign Name}) and will show at the top of the quick replies list in for texters managing conversations in the Inbox.

4. Click Save. The reply will appear in a set below the standard Global Quick Replies, and will be available to texters only in that campaign.

Edit or Delete

• Click Edit to update text or shortcut.

• Click Delete to remove.

• Changes apply immediately wherever the Quick Reply is available.

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Using Quick Replies in Campaigns

While Creating a Campaign

1. When creating a texting campaign, in the Content step, click Customize under Quick Replies.

2. Add entire Reply Sets, or create Campaign-Specific Replies.

3. Customize existing Global Quick Replies for this campaign only.

After a Campaign Launch

• Navigate to Manage Replies → Settings → Quick Replies for that campaign.

• Edit or add campaign-specific Quick Replies at any time while the campaign is active.

During Conversations

1. When messaging a contact, click the Quick Replies icon, which looks like a piece of paper in the bottom-left of the message box, like this:

2. Search or filter by tags.

3. Click a reply to insert it into the message field.

4. Personalization tokens (e.g., {{ person.first_name }}) will auto-fill with each recipient's data.

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Quick Reply Suggestions

If enabled in Settings, Daisychain can suggest the correct quick reply to use based on the context of incoming messages. The suggested Quick Reply will be auto-selected, and will pre-populate in the message composition box. Texters can choose to:

• Send the suggested Quick Reply

• Choose another Quick Reply

• Edit the message before sending, or write a message from scratch

Note that these are not AI-generated messages (like you might use in Flows) — this option merely uses AI to help pre-select the right message.

This feature is optional and off by default – you can toggle it on at any time by heading to Settings > Channels > Texting > Quick Replies > Settings.

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Best Practices

• Use Shortcuts Wisely: Pick easy-to-remember shortcuts like /yes or /donorthanks.

• Leverage Tags: Keep large reply libraries organized.

• Personalize: Use variables to greet people by name or reference relevant details. Make sure to test before sending, to ensure personalization fields populate correctly.

• Keep Replies Concise: Short, clear replies are more likely to be read and understood.

By setting up well-organized Quick Replies and organizing them into Reply Sets, you can save time, keep messaging consistent, and ensure your team responds quickly to supporters.