Quick Replies

Quick Replies are templated messages that you can save, which makes things more efficient for messages you might want to reuse.

Types of Quick Replies

1. Global Quick Replies

• Always available to all texters in all campaigns.

• Great for messages you use often across multiple types of outreach efforts.

• Can be customized for individual campaigns during campaign creation without affecting the global version.

2. Campaign-Specific Quick Replies

• Created directly during campaign creation (Step 2 – Content).

• Only available within that campaign.

• Can be added or edited after launch via Manage Replies → Settings → Quick Replies.

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Organizing Quick Replies with Reply Sets

• Reply Sets are collections of Quick Replies grouped by a specific purpose or campaign type — like "Event Recruitment" or "Get Out the Vote."

• They make it easier to add multiple related Quick Replies to a campaign at once.

• You can create and manage Reply Sets in Settings → Channels → Texting → Quick Replies → Reply Sets.

Creating and Managing Quick Replies

Add a Global Quick Reply

1. Go to Settings → Channels → Texting → Quick Replies

2. Global tab and click Add.

3. Enter:

   • Name: for internal reference

   • Keyboard Shortcut: like /vote or /rsvp

   • Body: the message text — supports variables like {{ person.first_name }} to personalize the messages.

4. Optionally, assign Tags to help filter and organize replies. This is useful if you have LOTS of quick replies in your account.

5. Click Save.

Add a Campaign-Specific Quick Reply

1. In Step 2 – Content while creating a campaign, click Customize under Quick Replies.

2. Click Add Individual Reply.

3. In the pop-up window the Name, Shortcut, Message Body, and optional Tags.

4. Click Save. The reply will be available only in that campaign.

Edit or Delete

• Click Edit to update text or shortcut.

• Click Delete to remove.

• Changes apply immediately wherever the Quick Reply is available.

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Using Quick Replies in Campaigns

While Creating a Campaign

1. When creating a texting campaign, in the Content step, click Customize under Quick Replies.

2. Add entire Reply Sets, or create Campaign-Specific Replies.

3. Customize existing Global Quick Replies for this campaign only.

After a Campaign Launch

• Navigate to Manage Replies → Settings → Quick Replies for that campaign.

• Edit or add campaign-specific Quick Replies at any time while the campaign is active.

During Conversations

1. When messaging a contact, click the Quick Replies icon, which looks like a piece of paper in the bottom-left of the message box, like this:

2. Search or filter by tags.

3. Click a reply to insert it into the message field.

4. Personalization tokens (e.g., {{ person.first_name }}) will auto-fill with each recipient's data.

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AI Reply Suggestions

If enabled in Settings, Daisychain can suggest the correct quick reply to use based on the context of incoming messages. You can:

• Accept as-is

• Choose another option

• Edit before sending

Note that these are not AI-generated messages — this option merely uses AI to help pre-select the right message.

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Best Practices

• Use Shortcuts Wisely: Pick easy-to-remember shortcuts like /yes or /donorthanks.

• Leverage Tags: Keep large reply libraries organized.

• Personalize: Use variables to greet people by name or reference relevant details. Make sure to test before sending, to ensure personalization fields populate correctly.

• Keep Replies Concise: Short, clear replies are more likely to be read and understood.

By setting up well-organized Quick Replies and organizing them into Reply Sets, you can save time, keep messaging consistent, and ensure your team responds quickly to supporters.