Image Display Issues

Explaining a rare but expected deliverability issue

When you send out a message that contains an image, a small minority of people may not automatically see the image you've sent. They may need to "tap to download" or "tap to display" in order to view the image.

This is rare but normal behavior and can depend on your phone, operating system, or network connection. Here are some common reasons:

• Low battery

• Weak cellular data connection

• Low storage space

• Large image size

For iOS users, this behavior is managed by Apple and can't be changed.

On Android devices, you can try enabling Auto-retrieve MMS under Settings > SMS to increase the chances of automatic downloads, though it’s not guaranteed to always work.