Opt-Outs

Daisychain automatically unsubscribes people who request to be opted-out by using certain keywords. You can also manually opt people out.

Need to import or export a list of of opt-outs? You can do so by visiting Setttings > Channels > Opt-outs.

Automatic Opt-Outs

If someone sends a message using opt-out keywords (see below), that person will be automatically marked as opted out. This means that you will no longer be able to send that person another message through Daisychain unless they are opted back in.

Standard Opt-Out Keywords

• CANCEL

• END

• QUIT

• STOP

• STOPALL

• UNSUBSCRIBE

Non-Standard Opt-Out Keywords

In addition to the standard keywords listed above, Daisychain will also opt out people who reply using variations and misspellings of these keywords, as well as a variety of hostile responses that clearly indicate that someone doesn't want to be messaged.

While Daisychain automatically process opt-outs for a variety of keywords (like "stop" and "unsubscribe"), it only does so when that word is the only word in a message in order to prevent "false-positives" — we don't want to accidentally opt someone out who wants to receive your messages.

Opt-Out Request Detection

In addition to keyword matching, Daisychain’s Opt-Out Request Detection automatically identifies and flags natural-language opt-out requests, even if they don’t use standard keywords and aren't an exact match for our non-standard opt-out keywords (see above). Examples:

• "Please stop texting me."

• "I don’t want these messages anymore."

When detected, Daisychain displays an Opt Out suggestion in the Inbox.

• Saves organizers time by making it quick and easy to view opt-out requests.

• Keeps contact lists cleaner.

• Improves long-term deliverability.

Manual Opt-Outs

You can also opt-out a person manually by clicking the "opt-out" button, which appears below their name in the Inbox and in their Profile.

Opting People Back In

How to opt individual people in

In the Inbox or a person's profile, hit the Opt In button next to their phone number.

How to opt people in via CSV

1. Prepare Your CSV

   • Required columns:

     • phone (or phone_number)

     • sms_opt_in (set to true or 1)

   • Optional: first_name, last_name, etc.

2. Upload the CSV: Go to People → Import → CSV Upload.

3. Verify: Spot-check a person’s profile to confirm it worked.