Phone Number Switching

If your organization has multiple phone numbers set up in Daisychain, you can select which one is used as the default for outgoing messages.

Why you might have multiple phone numbers

Organizations often use different numbers for different purposes — for example, one number for event recruitment, and one for general supporter outreach. Having multiple numbers lets your supporters keep those communications distinct and organized.

The default number

Daisychain uses your default phone number as the sending number for new conversations and campaigns unless you specify otherwise.

To change the default number:

1. Go to Settings > Channels > Texting

2. Click the Delivery Phone Numbers tab

3. Find the number you want to make the new default

4. Click Make default

How phone numbers work in active conversations

Phone numbers are "sticky" for "active conversations" — once a conversation is started on a particular number, that number is preserved for follow-up messages, even if you later change the default.

What counts as an active conversation? If you've exchanged messages with a contact within the past week, Daisychain considers that conversation active and will continue using the same number. If it's been more than a week since the last message, the conversation is no longer considered active and the next message will go out from the current default.

When the default number is always used (no stickiness)

There are three situations where Daisychain always uses the current default number, regardless of any prior conversation history:

• Campaigns: Each Campaign creates a fresh conversation per recipient. The sending number is whatever the default number is at the moment the messages go out.

• Automations: Messages sent automatically when a Person reaches a "Send Message" Automation Step always use the current default phone number.

• Flows: Automated replies in that Flow use the current default phone number, even if that's different than the default phone number the original broadcast came from.