> For the complete documentation index, see [llms.txt](https://daisychain.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://daisychain.gitbook.io/help/texting/campaigns/managing-replies.md).

# Managing Replies

## Options For Managing Replies

After you send out a [Daisychain Campaign](/help/texting/campaigns.md), you might have hundreds or thousands of supporters text back with questions and other kinds of replies. You have two primary options for managing replies.

1. The [Inbox](/help/texting/inbox.md), where all conversations are visible.
2. A Reply Queue, which only shows replies for a single campaign, and allows you to provide batches of conversations to other texters.

## Reply Queue Overview

The Reply Queue helps streamline the process of letting multiple texters to manage these replies in an organized system and easily track progress. It's useful for managing large volumes of replies.

To use the reply queue for a given Campaign, follow these steps:

1. **Click the "Manage Replies" link on the Campaign Report page.**\
   Optionally, copy the URL of the page you land on to share it with other texters.\
   ​
2. **Click the "Start Replying" button.**\
   This will take you into a streamlined view of the Inbox where you can work your way through a batch of conversations.\
   ​
3. **Complete conversations one-by-one.**\
   Sometimes you'll need to respond to answer a question. Other times you'll want to record data based on their reply. When a conversation is complete, click the "Mark as Complete" button and move onto the next one.
4. **When you have completed a batch of conversations, choose your next step.**\
   At this point, you can choose to "Get more conversations" (if any are available) or you can tag out by clicking the "Stop Replying" button.

<figure><img src="/files/tA9vueet3FAImPczCthR" alt=""><figcaption></figcaption></figure>

### **Reply Queue Tips**

* On the Manage Replies page, you can track the progress of different texters and release a texter's batch of claimed conversations so that other texters can claim them:\
  ​

  <figure><img src="/files/bOoFJtTM3eY8EPQMJ5xD" alt=""><figcaption></figcaption></figure>
* The default batch size for the reply queue is 25 conversations.\
  ​
* The Settings tab on the Manage Replies page enables you to toggle an option to auto-release batches of conversations after an hour of inactivity.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://daisychain.gitbook.io/help/texting/campaigns/managing-replies.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.